Frequently Asked Questions

We recommend planning your Kerala trip at least 3-4 weeks in advance, especially during peak seasons (October-March). For houseboats, Ayurveda retreats, and popular accommodations, booking 6-8 weeks ahead ensures better availability and rates.

We accept major credit cards, PayPal, bank transfers, and UPI payments. A 30% advance payment secures your booking, with the balance due before your arrival. We also accept cash payments for certain services in Kerala.

Yes! We provide assistance with domestic flight bookings within India and arrange airport transfers from Cochin, Trivandrum, or Calicut airports. Our team can also help with train reservations and inter-city transportation.

We offer diverse accommodations including luxury houseboats, traditional homestays, heritage hotels, beach resorts, hill station cottages, and Ayurveda retreat centers. Each option is carefully selected for quality, authenticity, and guest experience.

Houseboat packages include accommodation, all meals (traditional Kerala cuisine), professional crew, sightseeing along backwaters, fishing equipment, and transportation to/from pickup points. Premium packages include AC, cultural performances, and spa services.

Absolutely! We specialize in customized itineraries. Whether you're interested in Ayurveda, wildlife, photography, adventure sports, cultural experiences, or spiritual journeys, we tailor tours to match your preferences, budget, and duration.

Our local experiences include Kathakali performances, cooking classes with local families, spice plantation tours, village walks, pottery workshops, martial arts demonstrations, traditional fishing experiences, and interactions with local artisans and craftsmen.

October to March is ideal for most activities with pleasant weather. June-September (monsoon) is perfect for Ayurveda treatments and witnessing Kerala's lush green beauty. Different seasons offer unique experiences - we can advise based on your interests.

Yes, all our tour guides are fluent in English and knowledgeable about Kerala's history, culture, and traditions. Other languages may be available through our network upon request with advance notice.

Absolutely! We offer family-friendly itineraries with child-safe accommodations, engaging activities for kids (elephant interactions, boat rides, beach time), and flexible schedules. Many homestays and resorts cater specifically to families.

Free cancellation up to 7 days before arrival for most bookings. Cancellations 3-7 days prior incur 25% charge, 1-3 days prior 50% charge. Same-day cancellations are non-refundable. Different policies may apply for peak seasons and special events.

Yes! Our local team provides 24/7 emergency support throughout your Kerala journey. You'll receive emergency contact numbers and have access to our local representatives for any assistance, changes, or emergencies during your trip.

Yes, we work with fully licensed tour operators with comprehensive insurance coverage. We recommend travelers also purchase their own travel insurance for additional protection.